dolce-mela web store FAQ section

- We offer one time item exchange with no extra charges other than the shipping costs, unless it is a result of our error. - We accept returns with NO RESTOCKING FEE within 3 days of delivery. You must contact us by phone or email within 3 business days of the delivery date to obtain a return authorization (RA) in order for us to accept the return. - Beyond the 3 day “NO RESTOCKING FEE” window, we accept returns for up to 30 days from the delivery date for a 20% restocking fee. - All returns must be in the manufacturer’s original box, in unused condition and must have an RA number marked on the return package, before we can accept them. - All returns, order cancelations and refusals of delivery are subject to the actual shipping costs of the return. - Once we receive the return we will credit your account within 7 business days. --------------- Email us at: info(at)dolce-mela.com …( replace (at) with @ ) Or call us at 718-787-2000

We usually ship out within one business day. If for any reason the item you purchased becomes unavailable we will contact you immediately to notify you. We do not charge your account until we ship your purchased item(s) out.

During checkout we'll ask for your shipping address details including country. If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time.